Twig Quality & Trust Methodology

Building a Safe and Reliable Network of Qualified Forwarders

Quality That Builds Loyalty and Trust:

Quality That
Builds Loyalty
and Trust:

98%

Renewal Rate

Members stay because they see results.

Renewal Rate

Members stay because they see results.

86%

NPS (Net Promoter Score)
A strong indicator of member satisfaction and their willingness to recommend Twig to other partners.

40%

Of our members have been with Twig for 5+ years.

60%

Of our members were referred by someone already in the Twig Network.

Discover what drives these results:

We Don’t Accept Just Anyone

Twig’s exclusivity starts with a strict selection process to ensure only the most qualified forwarders join our community.

Selection

Steps

Proof of

eligibility

Infrastructure check (offices, staff)

Operational duration & online presence

Market blacklist check

Partner recommendations

Twiggers Validation

Our exclusive peer-validation step.

Our exclusive
peer-validation step.

Unlike other networks, Twig goes beyond documents. We bring our members into the process to ensure new applicants are trusted by those already inside.

Every new applicant is reviewed by the community.

We are seeking information on the following concerns:

Slow-paying companies

Outstanding debts

Fraudulent

activities

Fraudulent

activities

This mechanism ensures that the network grows only with companies that have proven credibility.

Continuous Quality Control

Quality doesn’t stop at admission, it’s monitored constantly through multiple mechanisms:

Partner

Rating

Engagement

metrics

Certifications & specialties

Business activity and cooperation levels

Partner Rating

Transparency that Builds Trust.

The Partner Rating is Twig’s exclusive evaluation system that makes members’ performance visible.

Communication

& responsiveness

Operational reliability & accuracy

Price

Financial conduct

Each company’s average score is displayed on its profile, so all members know their level of reliability.

Members with ratings below 3 stars are not renewed, ensuring the community stays strong and qualified.

Each company’s average score is displayed on its profile, so all members know their level of reliability.

Members with ratings below 3 stars are not renewed, ensuring the community stays strong and qualified.

This system offers a preventive, transparent, and continuous quality filter that ensures trust.

Additional Ongoing Controls

Engagement checks

we monitor activity levels on the platform.

Certifications & specialties

highlight expertise and compliance.

Performance metrics

visibility, responsiveness, and cooperation levels are tracked.

Community-driven validation

feedback loops keep standards high.

Twig invests in quality mechanisms:

Twig invests in quality mechanisms

Strict selection & community validation

Partner Rating with visible performance

Engagement and certification checks

Transparent renewal policies

Proven satisfaction and retention

Inside Twig, you connect only with reliable, trusted, and high-performing forwarders.

At Twig, companies that join, stay.

Retention is our strongest proof of trust and long-term value. We represent a living, qualified, and secure community where real partnerships are built.

Trust is built through a culture of quality, transparency, and proven results.

80%

renewal rate

Join us and grow with our community!

Twig Quality & Trust Methodology

Twig Quality & Trust Methodology

Building a Safe and Reliable Network of Qualified Forwarders

Building a Safe and Reliable Network of Qualified Forwarders

Quality That Builds Loyalty and Trust:

Quality That Builds Loyalty and Trust:

98%

98%

86%

86%

NPS (Net Promoter Score)A strong indicator of member satisfaction and their willingness to recommend Twig to other partners.

NPS (Net Promoter Score)A strong indicator of member satisfaction and their willingness to recommend Twig to other partners.

40%

40%

Of our members have been with Twig for 5+ years.

Of our members have been with Twig for 5+ years.

60%

60%

Of our members were referred by someone already in the Twig Network.

Of our members were referred by someone already in the Twig Network.

Discover what drives these results:

We Don’t Accept Just Anyone

Twig’s exclusivity starts with a strict selection process to ensure only the most qualified forwarders join our community.

Our exclusive peer-validation step.

Our exclusive peer-validation step.

Unlike other networks, Twig goes beyond documents. We bring our members into the process to ensure new applicants are trusted by those already inside.Every new applicant is reviewed by the community.

Continuous Quality Control

Quality doesn’t stop at admission, it’s monitored constantly through multiple mechanisms:

Partner Rating

Transparency that Builds Trust.

The Partner Rating is Twig’s exclusive evaluation system that makes members’ performance visible.

Each company’s average score is displayed on its profile, so all members know their level of reliability.

Members with ratings below 3 stars are not renewed, ensuring the community stays strong and qualified.

Each company’s average score is displayed on its profile, so all members know their level of reliability.

Members with ratings below 3 stars are not renewed, ensuring the community stays strong and qualified.

This system offers a preventive, transparent, and continuous quality filter that ensures trust.

This system offers a preventive, transparent, and continuous quality filter that ensures trust.

Additional Ongoing Controls

Additional Ongoing Controls

Performance metrics

Community-driven validation

Twig invests in quality mechanisms:

Twig invests in quality mechanisms

At Twig, companies that join, stay.

Retention is our strongest proof of trust and long-term value. We represent a living, qualified, and secure community where real partnerships are built.

renewal rate

Where the best belong.

Where the best belong.

Quality That
Builds Loyalty
and Trust:

NPS (Net Promoter Score)
A strong indicator of member satisfaction and their willingness to recommend Twig to other partners.

NPS (Net Promoter Score)
A strong indicator of member satisfaction and their willingness to recommend Twig to other partners.

Our exclusive
peer-validation step.

Unlike other networks, Twig goes beyond documents. We bring our members into the process to ensure new applicants are trusted by those already inside.

Every new applicant is reviewed by the community.