TWIG BLOG

In this post you will understand what retention is, and how to apply some actions in your day-to-day to retain your customers. What is retention? Customer retention refers to a company’s or product’s ability to retain customers over time. If a company or product has high customer retention, it means that customers return to purchase or continue […]

If you work in the logistics field, you know how hard it is to find reliable partners to do business among the thousands of companies available in the market. Sometimes, having many options makes it harder for you to figure out which ones are actually trustworthy and which ones are not. So, how to find a good freight forwarder in this vast range of […]

The logistics and freight forwarding market is in constant growth, and because of that, companies always have to find new ways to stand out from the competition. In such a big market, continuous improvement is essential not only to facilitate growth but to optimize freight forwarding process. Just by making some adjustments or implementing some too […]

If you have a small company, you are probably wondering what you can do to build relationships and expand your customer base, right? Networking is one of the most effective ways to do that. Not only by using social media or your website, but there are many ways a small business network can happen and bring good results. Therefore, today we are goin […]

In the logistics business, finding strategic partnerships can be challenging, right? However, to have a good and reliable partner working with you is essential to improve your profit, because it enables you to offer competitive prices on a global scale. But why is that? When you join forces with reliable freight forwarders, you can increase your se […]

Can you imagine a ship arriving in a port and being unloaded without having someone around to make it happen? This is a true scenario in the Caofeidian harbor, in Beijing, China. The digital era and the use of new technologies and automation have reached the logistics business and, most importantly, it is being used for port innovation. Are you int […]

Managing a logistics company is not an easy task. But we all know that efficient management is key to success. Therefore, several factors influence in that matter, and that can help you effectively manage your company. Besides that, there is always room for improvement and ways that you can streamline your logistics process and improve your results […]

With so many options of forwarders to hire or partner with, the customers are becoming more selective as time goes by. If you wish to stand out from other companies and acquire more business opportunities, investing in technology and different logistics software is key. But why is that? New technologies are enabling companies to have greater effici […]

How to choose a reliable freight forwarder? Check out everything you need to know to make sure you will find a good logistics partner. We know that transportation is a crucial area for any company. With that in mind, we want you to choose the ideal partner to work for you, with the goal to deliver your cargo with safety and on time. However, the lo […]

Although most freight forwarders offer the integrated logistics service, not all have the infrastructure to completely fulfill their customers’ demands in-house. When this is the case, the forwarder usually counts on the assistance of external support from other logistics companies. And this is exactly the kind of scenario in which the need f […]